United
Kingdom
United
States
Answering Service
Never miss a call. Our real people & AI help superpower your customer conversations
As the leading communications experts, our unique blend of brilliant people and AI voice technology helps businesses like yours with the challenge of being there for customers, 24/7.
How can we help?
Phone Answering
Real people answering your calls exactly as if based in your business
Key Features
- Your own Moneypenny Receptionist briefed by you
- Tailored call answering instructions
- Appointments scheduled into your calendar
AI Receptionist
Ultra realistic with the option to escalate to real people built in
Key Features
- Emotionally intelligent with smooth human-like flow
- Industry-leading response speed
- Follows pre-agreed call flows to complete tasks
Trusted by
Start your journey with America's best phone answering provider
- Amazing people & AI solutions
- Thousands of businesses on board
- Unmatched expertise
- Award-winning culture
Experience the benefits of our Phone Answering Service
Find out more about our Phone Answering Service
We have 24/7 answering service experience across multiple industries
Our 24/7 answering service team is trained to understand the needs of multiple sectors. We offer appointment scheduling, call dispatching, order processing and more as part of our tailored solutions.
Legal
Home Services
Medical
Finance
Real Estate
Franchise
Find the right answering plan for your business
Phone Answering plans
America's best receptionists answering your calls 24/7:
Transfers, messages, scripts, unlimited caller & employee records
-
Toll-free/local number
-
Bilingual receptionists
-
CRM integration
-
Scheduling & order processing
-
Custom forms
-
Call dispatching & on-call management
From $165/mo
AI Answering plans
Always-on call handling with natural, human-like conversation:
-
Call transfer to your team
-
Receptionist backup
-
Simultaneous call capacity
-
Built-in call flows
-
KnowledgeBase management
-
Unlimited AI voices
-
Voice cloning
-
SMS follow-up capability
-
Caller analytics
From $99/mo
Real clients. Real reviews.
The role of AI across our business
Behind the scenes, our powerful proprietary AI tools like KnowledgeBase and MessageMaker superpower every response, surfacing key information instantly and drafting message summaries for your business in real time. Whether you're a start-up, a growing company, or a global brand, our dynamic blend of real people and AI solutions help deliver exceptional customer experiences on your behalf.
Handles routine calls quickly, freeing people for complex questions
KnowledgeBase
Surfaces relevant client information instantly for faster, smarter responses
MessageMaker
Auto-drafts message summaries in real time, ready for review
Real People + AI
Deliver seamless, brand-right customer experiences at scale
Answering Service FAQs
What is an answering service?
An answering service provides your business with people to directly answer calls on your behalf. For example, at Moneypenny, our team of real receptionists are highly trained and fully briefed by you, allowing them to act as a seamless extension of your business. We also offer AI Answering, where our smart AI Receptionist handles routine calls with the same professionalism and efficiency.
What are the benefits of having an answering service?
How does an answering service work?
What options do I have for how my calls are answered?
How much does an answering service cost?
When is an answering service available to support my business?
Can you speak with my customers in different languages?
An answering service provides your business with people to directly answer calls on your behalf. For example, at Moneypenny, our team of real receptionists are highly trained and fully briefed by you, allowing them to act as a seamless extension of your business. We also offer AI Answering, where our smart AI Receptionist handles routine calls with the same professionalism and efficiency.
