Phone Answering Service

Quality phone answering delivered by the very best

Your customers deserve the best. That's why we give you expert receptionists, superpowered by AI technology, to handle your calls using your custom scripts, ensuring a warm and positive experience with every interaction.

Plans & pricing
How it works
Quality phone answering delivered by the very best

Why choose Moneypenny for Phone Answering Services

Friendly receptionists you'd be happy to hire yourself

Proprietary AI tools to ensure no calls are missed

A one-of-a-kind noise controlled call answering environment

Phone answering from
just $165 per month

  • Amazing people & AI solutions
  • Thousands of businesses on board
  • Unmatched expertise
  • Award-winning culture

Powerful features built in

Moneypenny handles every call, so you can focus on what you do best. Powered by our real people or smart AI, we scale effortlessly with your business needs.
Simple pricing. Real support.

  • America’s best receptionists
  • 24/7 service
  • Online dashboard management
  • CRM integrations available
  • Warm call transfer
  • Unlimited caller information
  • Free forwarding number
  • Mobile app
  • Bilingual answering
  • Unlimited employee contacts
  • Caller recognition
  • Proactive account management
  • Customized responses
  • Message taking
  • Lead qualification
  • No contracts
See pricing

Experience the benefits of our Phone Answering Service

Streamline processes
Be available 24/7
All calls and chats handled
Deliver consistently outstanding service
Maximize the value of every conversation
Save on recruitment & training
Capture every new lead
Focus on what you do best

How our Phone Answering Service works

Choose your plan

Setup is easy and activation is instant. Just tell us about your business and how you’d like your calls to be handled.

Forward your calls​

We provide you with a free local or toll-free number to promote as your business number, or to forward calls to us.

We answer your calls

The moment a call comes through, our receptionists follow your custom script so calls are answered the way you want.

​​Get messages instantly

Have us forward calls, drop inquiries into your CRM system, schedule appointments, or even send messages to you by email or text (you choose).

Sound good? Hear our Phone Answering Service in action:

Red carpet treatment for a new opportunity
01:19
Greeting a repeat caller
00:52
Filtering out a sales cold caller
00:26

Real caller conversations with names & information anonymized for data protection purposes

AI superpowering every conversation

What sets our Phone Answering Service apart is the powerful layer of AI working behind the scenes, so your receptionist can focus on delivering personality and warmth.

Impressed callers

AI helps us identify returning callers for effortless continuity and support

Instant information

KnowledgeBase surfaces the right company details, right on cue

Smarter message-taking

MessageMaker drafts summaries instantly for quicker follow-up

Faster call routing

Our AI can even act like an IVR, triaging calls before we handle them

Where great conversations happen

Brilliant people you would hire yourself

America's best receptionists who are positive, capable and go the extra mile.

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The #1 provider now and always

As the original disruptor turned global brand, we still deliver the passion and warmth of a small business.

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A unique culture built with heart

The original vision to empower our people with trust and purpose lives on today, and comes through in every conversation.

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Seamlessly integrated with AI

Unique technology that speeds up routing, surfaces insight, and helps us maximise every conversation on your behalf.

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Phone Answering Service with Seamless account support

  • Proactive account management Our Support Team is here to help with all aspects of your service; from technical assistance to reporting and invoicing questions, they're always available.
  • Intuitive mobile appIdeal for working on the go, make real-time changes, check messages, block unwanted callers, set usage alerts, access support articles and so much more.
  • Powerful portal dashboardFor complete control and full visibility of your account, use the dashboard to customize and edit account details, as well as view call reporting.

Real clients. Real reviews.

Trustpilot

Phone Answering Service FAQs

  • How does AI superpower my Moneypenny Receptionist?

    AI empowers our people to deliver exceptional service on your behalf every time - from KnowledgeBase, which provides a whole host of client information at their fingertips for faster and smarter responses, to MessageMaker which accurately summarizes your calls in real time.

  • What is a phone answering service?

  • How does Moneypenny know who the call is for?

  • Do all my calls have to be answered by Moneypenny?

  • How will Moneypenny Receptionists deal with members of my team if they're working remotely?

  • Does Moneypenny keep a log of my past messages?

  • Can you speak with my customers in different languages?

AI empowers our people to deliver exceptional service on your behalf every time - from KnowledgeBase, which provides a whole host of client information at their fingertips for faster and smarter responses, to MessageMaker which accurately summarizes your calls in real time.

Phone answering from just $165 per month

  • Amazing people & AI solutions
  • Thousands of businesses on board
  • Unmatched expertise
  • Award-winning culture

Company

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