Don Cotta, Director of Clinical Operations, shares how Moneypenny's support allows customers access to lifesaving care any time they need it.
“Our previous provider simply couldn't cope with the volume of calls we received. The pressure resulted in poor patient experiences and complaints about service quality. As a home medical provider supporting patients with oxygen, ventilation and other essential equipment, timely communication is critical."
"It's truly the most important aspect of any business. Our clients deserve exceptional service at every point of their customer journey with us, and Moneypenny helps us achieve this."
"Moneypenny has worked as a true extension of our team, taking the time to understand how our business operates and working closely with us to develop bespoke call-handling algorithms for each of our product lines. This was particularly important because some of the devices we support are life-sustaining, making accurate routing essential."
"Our patients are happier with the service they receive after hours, our response times have improved and our referral community is happier with our services. Moneypenny has enabled us to manage high call volumes seamlessly, even when calls relate to life-support equipment where speed and accuracy of response is absolutely critical."
Don Cotta
Director of Clinical Operations
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Some of our calls are for life support devices. Moneypenny makes sure we’re on top of our calls and allows us to support our patients as soon as they need us.
In exactly the same way as we do for thousands of clients - including leading law firms, realtors and home services - we’ll make sure you quickly come to see us as the safest and strongest home for all of your customer conversations.
